HOW IT WORKS

TALK TO US

It simply starts with a conversation.

We know that each traveller has unique needs. That’s why we will ask questions, listen carefully and put thought into making sure your itinerary is perfect.

If your preference is private, tailor-made travel, services from start to finish that perhaps include air and road transfers, then give us a call or drop us an email. We’d also love to meet you over a cup of coffee.

WE DO THE WORK

We use our expertise, wisdom and years of scouring each country to design the perfect trip for you.  

When there are availability issues we make contact with the people we know to free up space or find great alternatives that you may not find on your own.

CONFIRM & START PACKING

Once your booking is confirmed we will send out maps, packing instructions and guide you through the formalities on tipping.

You will be given contact numbers for each place visited and if you need assistance along the way we are just a phone call away.

We will plan your trip with as much care, thought and attention as if it were our own. This is our pledge to you.

COVID-19 UPDATE

We would love to be able to give you, our guests, clear guidelines as to where it is safe to travel and which countries are welcoming tourists. However, in today’s Covid world, it seems nothing is clear cut, with rules changing regularly.

So we decided to list a few of the links we have found to be helpful:

The WHO offers sound advice here about travel generally.

This map generated by IATA is updated daily, showing at a glance the countries that are open and closed.

For our UK based guests, we have found the following government link to be the most useful.

For those living on the other side of the Atlantic, this link (once in the site, click on the Covid 19 Travel Information) is helpful, despite not being updated daily.

The above links are designed to help you, navigate through the maze of travel information that’s currently available. However, as we know, nothing beats the personal touch so if you are keen to get your travel shoes back on but know not what to do next, please contact
enquiry@africabyheart.co.za and one of our team will be in touch.

We look forward to welcoming you back to Africa.

TRAVEL INSURANCE

Travel Insurance option for guests of Africa by Heart.

AFRICA BY HEART is not a licenced financial service provider as required under South African financial services legislation, and as such, is not authorised to sell any financial products which would include insurance products.

However, should you wish to procure travel insurance, AFRICA BY HEART can introduce you to our partner in travel insurance, Global Rescue.

  • Global Rescue has been operating across the globe for a number of years, and is an independent service provider to AFRICA BY HEART, with no legal affiliation to our company.
  • Should you wish to procure travel insurance products through Global Rescue, such services or products will be governed by terms and conditions solely determined by Global Rescue.
  • It is wholly your responsibility to be fully acquainted with Global Rescue’s terms and conditions contained on its website regarding the use of its services or its products prior, to, and after, your purchase.

For more information on our recommended insurance: Global Rescue

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